Exchange Policy
At Zaira Fashion, every piece is inspected before it leaves us. If something still isn't right, we will make it right.
What we exchange
- Size or fit issue
- Wrong item received
- Manufacturing fault or damage in transit
Timeline
Please raise your exchange request within 7 days of delivery. Message us on WhatsApp at +92 321 2488597 with your order number and a clear photo of the piece, and our team will guide you through the process.
Condition of the item
- Unworn, unwashed and undamaged, with original tags and packaging intact
- Free of stains, perfume, makeup marks or alterations
Delivery charges
For a size or fit exchange, the courier charge for sending the piece back to us is borne by the customer; Zaira Fashion covers the cost of dispatching the replacement. If the fault is ours — a wrong, defective or damaged item — we cover the courier charges both ways.
Please note
Zaira Fashion offers exchange only. We do not process returns or refunds. Exchanges are subject to stock availability; if your piece is no longer available, we will offer an alternative of equal value.
Sale and clearance pieces, once delivered, are not eligible for exchange unless they arrive faulty.
Need help?
Our team is available daily, 10am – 10pm, on WhatsApp at +92 321 2488597.